SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS and delivered within 1-3 business days.
*Due to high demand, sometimes items may not be readily available from the US warehouse, when this happens, they may be shipped from our warehouse overseas and may take up to 5-20 business days to arrive.
Packages to be delivered to other countries are shipped from our warehouse in China.
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of theluxtrend.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of theluxtrend.com.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
EASY RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
this car phone holder is amazing! it keeps my phone secure and the magnetic feature makes it super easy to use while driving 🚗
The best thing I bought for my car this year. It holds my phone perfectly, even on bumpy roads
Absolutely love this phone holder! It’s so versatile and the magnetic grip is incredibly strong I’ve used it on rough terrain and my phone stays put without any issues. Plus, the 360° rotation feature allows me to adjust my phone to the perfect viewing angle for navigation or calls while driving. A must-have accessory for anyone who spends a lot of time in their car!
I love how sleek and sturdy this stand is. My GPS never falls off now, great quality product 👌
The magnet is strong yet gentle on my device 💪📱
I was skeptical at first, but this magnetic car holder really impressed me! It holds my smartphone firmly in place even when I'm driving over potholes or taking sharp turns 🚗💨 The adjustable angle makes it super convenient for hands-free calls and using maps during trips. Installation was a breeze too - just stick it on and go! Highly recommend this product if you want something reliable
so happy with this purchase it's very convenient to just snap my phone in place without fiddling around with clamps or buttons
Highly recommend!
I'm thoroughly impressed with this car phone holder. The magnetic grip is incredibly strong, ensuring my phone stays put even on the bumpiest. Installation was a breeze, and I love how it doesn't obstruct my view while driving. It's perfect for hands-free calls and navigation, making every trip much more convenient!
This holder has made navigating so much easier during long drives
this holder is fantastic! it keeps my phone in place even on rough roads. the magnetic grip is strong and reliable, perfect for using GPS while driving 🚗
This magnetic holder has been a fantastic addition to my vehicle! It holds my phone securely in place without any wobbling or slipping. The 360° rotation feature allows me to adjust the angle effortlessly for optimal viewing whether I'm using GPS or taking calls. A very practical and reliable accessory that I highly recommend.
The magnet holds my phone securely, and I can adjust it to any angle I need.
Great product! My phone stays put no matter what. Installation was quick and simple, plus it looks great on my dashboard!