SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS and delivered within 1-3 business days.
*Due to high demand, sometimes items may not be readily available from the US warehouse, when this happens, they may be shipped from our warehouse overseas and may take up to 5-20 business days to arrive.
Packages to be delivered to other countries are shipped from our warehouse in China.
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of theluxtrend.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of theluxtrend.com.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
EASY RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
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I've been using this smartwatch for a few months now, and I am genuinely impressed. The GPS functionality is accurate and fast to connect. The battery life is excellent - I only need to charge it every few days even with heavy. It's become an part of my daily routine.
it helps keep track of my steps and calories burned throughout the day, but its sleep tracking function has also helped improve my sleeping habits significantly.
What sets this timepiece apart from others in the market is not just its superb performance but also how comfortable it feels on the wrist – perfect for long-term wear! The watch face is easy to read, and the band doesn't irritate my skin even after wearing all day. With so many features packed into one device, I've found myself reaching for my phone less often.
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This isn't just a watch; it’s practically your personal health assistant on your wrist! From fitness tracking to sleep monitoring - you name it; this device can do everything while looking stylish at the same time.
What sets this timepiece apart from others in the market is not just its superb performance but also how comfortable it feels on the wrist – perfect for long-term wear!
As an avid runner who likes to explore new routes every now and then, having a reliable GPS system on hand has been incredibly useful. This smartwatch provides exactly that - accurate tracking that helps me navigate unfamiliar paths without any hassle whatsoever. And did I mention how sleek it looks? Definitely a bonus!
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I've been using this watch for over a year now and its performance continues to impress me. It's reliable, accurate, and packed with features that make life easier.
This device has revolutionized my fitness regime! With its precise tracking capabilities and detailed analytics, I've managed to take control of my health like never before.
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A must-have tool for any fitness enthusiast out there. Its GPS accuracy combined with other useful features makes it worth every penny spent.
The battery life on this thing is unbelievable! Truly impressive 👏
This isn’t just another fancy-looking timepiece; it’s a powerful tool equipped with top-notch navigation capabilities that will help you stay on track no matter where you are!
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From a fitness enthusiast's perspective, this watch has it all - excellent battery life, precise tracking capabilities, and an intuitive interface that makes navigation a breeze 🌬️👍
It become an essential part of my daily routine; from keeping track of my steps and calories burned during workouts to monitoring my sleep patterns at night – this device has got me covered.
The convenience factor of having all essential features packed into one compact device cannot be overstated enough - especially when we’re talking about such accurate navigation capabilities! From setting up alarms and reminders to receiving notifications directly on your wrist – this gadget does everything while looking stylish too!
This watch is not just another pretty face but also packs quite a punch performance-wise! Its outstanding battery life coupled with top-notch GPS functionality make it perfect for those leading active lifestyles like myself