SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS and delivered within 1-3 business days.
*Due to high demand, sometimes items may not be readily available from the US warehouse, when this happens, they may be shipped from our warehouse overseas and may take up to 5-20 business days to arrive.
Packages to be delivered to other countries are shipped from our warehouse in China.
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of theluxtrend.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of theluxtrend.com.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
EASY RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
You know, it's downright mind-blowing how much this nifty gadget has transformed my everyday life. I mean, who would have thought a smart watch could do so much? The activity tracking seriously on point. It keeps tabs on all the important stuff - from steps taken to calories burned and everything in between. And the best part? If I've been lounging around for too long, getting lost in some Netflix binge or just plain old procrastinating, it gives me a gentle nudge to get up and move! It's like having your very own personal trainer strapped to your wrist 24/7. But that’s not all folks! This baby isn’t just about functionality, it’s got style for days too. The design is so slick that people often mistake it for one of those high-end designer watches. You’ll catch them sneaking glances at your wrist during meetings or social events thinking you’ve dropped big bucks on some fancy timepiece when really...it’s just our secret weapon keeping us fit, organized and looking sharp! So yeah, basically what I'm saying is this: if you're considering getting yourself one of these bad boys...do it! Your future self will thank you every day (and look good doing it). Trust me on this one guys - once you go smart watch there's no going back! 👍
Lightweight and comfortable, with a battery that lasts all day. 👌
This device has become my personal health guru! It monitors my heart rate, sleep patterns and even stress levels with impressive accuracy. And let's not forget about its ability to receive calls and messages - absolute convenience on your wrist!
recommend
my life's gotten so much better since got this tracker. now i know exactly how many steps i take day and it's really motivated me to get more active. battery life’s amazing too, lasts all day without a hitch.
Stylish design, accurate tracking - my perfect fitness companion! ⌚🏃♀️
So far I'm loving everything about it: from the vibrant display screen down to its lightweight feel on my wrist. Can’t wait for tomorrow morning jog
absolutely loving this smart watch! it's given my daily routine a huge boost. the activity tracker is super accurate and i'm really digging those move reminders when I've been idle for too long. plus, it looks so sleek on my wrist.👍
Sleep monitoring feature is impressively precise. Improved my sleep habits!
This wearable gadget has truly become my personal wellness coach. It keeps an eye on everything - from rate to sleep patterns, even stress levels! Not to mention handy it is receiving calls and messages right from your wrist.
Impressive
Motivates me to move more with its daily step count.
This smart has taken my workout routine to another level!
just received mine today...wow!!! what a fantastic device!! can't get enough of its vibrant display and the light-as-a-feather feel on my wrist. excited for tomorrow morning's run 🏃♂️💨
The vibrant display makes it easy to read even outdoors.
ok
Loving call and message notifications right on my wrist.
this little gem has made such a positive impact in my life! now i have precise data about how many steps I take each day which motivates me to be more active. not only that but battery life is just stellar, lasts all day without any issues.
worthy