SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS and delivered within 1-3 business days.
*Due to high demand, sometimes items may not be readily available from the US warehouse, when this happens, they may be shipped from our warehouse overseas and may take up to 5-20 business days to arrive.
Packages to be delivered to other countries are shipped from our warehouse in China.
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of theluxtrend.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of theluxtrend.com.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
EASY RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I recently got this bird-shaped plant waterer and it's been a game changer! My plants are thriving like never before. It's easy to use, just fill it up and stick it in the soil. The automatic watering system does its magic while I'm with my day-to-day life. Plus, the cute little bird design adds an adorable touch to my garden decor. Highly recommended for fellow plant lovers who struggle with remembering when they last watered their green friends! 💚🐦
This bird-shaped plant waterer is a lifesaver! It's so easy to use and my plants have never looked better. Plus, it adds a cute touch to my garden.
I must admit, as a busy mum of three and an avid gardener, finding time to tend to all of our household plants can be tricky. But thanks to this cute little gadget shaped like a birdie 🐦 , hydration worries are now a thing of the past! It effortlessly keeps all our greens perfectly quenched without any manual intervention needed from us – freeing up precious time for other chores around the house or simply enjoying some quiet moments in our blooming backyard sanctuary 🏡💕 . A definite thumbs-up 👍 from me!
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I'm always forgetting to water my plants, but this automatic device has been a game changer. The little bird design is also super adorable!
This gadget not only waters your plants automatically, but it also looks great in any garden or pot with its charming bird shape. I love it!
As someone who travels frequently for work, keeping my indoor plants hydrated has always been a challenge... until now! clever device is not only practical but also quite charming with its bird shape - almost like having another pet at home (that doesn't require feeding!). It waters my plants automatically so they get exactly what they need even when I'm away on business trips. An ingenious solution that’s saved me from returning home to wilted leaves more than once!
Who knew something so practical could be so cute? This birdie waterer keeps all of my green friends hydrated and happy.
The perfect solution for anyone who loves their plants but often forgets to water them - like me! And the bonus? It’s shaped like a sweet little bird 🐦
Bought this as a gift for my mom who adores both gardening and birds. She can't stop raving about how much she loves it!
This product has made caring for my indoor jungle significantly easier while adding an endearing touch with the lovely bird design 🌿🐦
A clever invention that takes care of watering your greens even when you're away from home plus doubles up as an attractive addition – what more could one ask for?