SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS and delivered within 1-3 business days.
*Due to high demand, sometimes items may not be readily available from the US warehouse, when this happens, they may be shipped from our warehouse overseas and may take up to 5-20 business days to arrive.
Packages to be delivered to other countries are shipped from our warehouse in China.
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of theluxtrend.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of theluxtrend.com.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
EASY RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This little fan is a total lifesaver in the summer! Seriously can't get enough of it. It fits perfectly in my bag which means I can take it everywhere me without any hassle. Whether I'm on the bus heading to work or just chilling at the park this thing keeps me cool and comfy no matter where I am. What really blows my mind is that it's rechargeable too. No more hunting for batteries or dealing with those annoying cords getting tangled up everywhere. Just plug it in charge it up and you're good to go for hours of breezy goodness. The battery life is pretty impressive so you don't have to worry about it dying on you right when you need it most. I also love how quiet this fan is It's not one of those noisy ones that make everyone around you give dirty looks because they can't hear themselves think. This one hums along quietly while still giving off a nice strong breeze. Keeping cool has never been so easy The design's pretty sleek too. It doesn't look cheap or flimsy like some other portable fans out there. Feels solid and well-made but still light enough to carry around without feeling like you're lugging a brick all day. And let's be real having something stylish never hurts either Another great thing about this fan is its versatility. You can use it handheld prop it up on your desk or even clip it onto something if you've got your hands full. Makes things super convenient whether you're working studying or just trying to relax outside during those hot summer days
I take this portable fan everywhere, from work to gym sessions. It's compact yet powerful enough to keep me refreshed during hot days.
🌬️ Absolutely love this mini fan!
The USB rechargeable feature is brilliant! No more wasting money on batteries. Plus, it's super quiet so I can use it while studying without any distractions.
It’s lightweight, easy to carry, and provides just the right amount of breeze.
essential
can't believe how much i needed this until i got one works like a charm especially when i'm stuck in traffic
This tiny gadget packs a punch. The adjustable speeds are fantastic, making it versatile for different situations whether I'm at home or out and about.
recommend
I’ve used many fans before but none compare to this one—it’s incredibly efficient and convenient with its USB recharging option—perfect addition to my desk setup!