SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS and delivered within 1-3 business days.
*Due to high demand, sometimes items may not be readily available from the US warehouse, when this happens, they may be shipped from our warehouse overseas and may take up to 5-20 business days to arrive.
Packages to be delivered to other countries are shipped from our warehouse in China.
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of theluxtrend.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of theluxtrend.com.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
EASY RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Man, I gotta tell ya, this bag been an absolute game changer for me! It's like it swooped in and saved the day - a real lifesaver You know when you find something that just clicks with your lifestyle? This is one of those things. First off, let's talk about how this beauty is waterproof. Now we're not talking splash or water-resistant here; no sir, this thing is full-on waterproof! Rainy days used to be my nem but now? Bring 'em on! Whether it’s a light drizzle or a heavy downpour, nothing gets through. My stuff stays dry as a bone inside and that peace of mind alone makes it worth every penny. But hey, what good would all that be if it didn't fit right? Well let me put any fears to rest because the fit on my bike fork couldn’t have been better if it was custom made. It snugs up perfectly without being too tight or too loose – just the Goldilocks zone of perfect fitting! And don't even get me started on how easy it was to attach to my bike. No complicated instructions or tools needed here folks - simplicity at its finest. So do I think you should get one yourself? Heck yeah! If you're anything like me and need some extra storage space while keeping your gear safe from Mother Nature’s mood swings then I'd say go for it without hesitation. Highly recommend doesn’t even begin to cover how much I love this bag. So grab yours today and thank me later when you’re cruising around town with all your stuff secure and dry as dust.
I was skeptical at first but after using it a while, I'm impressed. This little gem keeps all my essentials dry during rainy rides.
Love the quality of this bag! It’s easy to install and remove when needed. Keeps everything secure and dry even in heavy rain ☔
no more worries about leaving my stuff behind or getting them wet. this bag is perfect for me 👌
as described
i've tried many bags before but nothing compares to this one - compact yet spacious enough for all my biking needs.
This waterproof bike bag has been such an asset on long rides – no more soggy sandwiches!
The best purchase I made recently - practical with plenty of storage space.
Finally found what I was looking for: A sturdy, reliable waterproof bike fork bag 🙌
this thing rocks! great capacity, super tough material... just awesome 😎
I've had mine for a few months now and still looks brand new despite constant use. Quality is top-notch!
This bag is just perfect! Not too big, not too small, simply ideal for my daily commute.
waterproof feature? check. easy to attach? check. roomy enough? check. couldn't be happier 😁
Great value for money! Keeps everything dry and secure during rides.
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I love how easily accessible my belongings are with this attached to my bike fork – no need to dismount every time I need something!.
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