SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS and delivered within 1-3 business days.
*Due to high demand, sometimes items may not be readily available from the US warehouse, when this happens, they may be shipped from our warehouse overseas and may take up to 5-20 business days to arrive.
Packages to be delivered to other countries are shipped from our warehouse in China.
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of theluxtrend.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of theluxtrend.com.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
EASY RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Alright, let's talk about these grips! When I say they're simply amazing, believe me, it's no exaggeration. They've totally transformed my riding experience and taken it to a whole new level of comfort and enjoyment. First off, the moment you wrap your hands around them, you can feel their quality. It's like hands are being treated to some kind of luxury spa treatment or something. The material is yet sturdy enough that even after hours on the bike 🚴♀️ , there are no signs of wear and tear. Now let’s get into how comfortable they make things for us riders out there in the wild. Before getting these grips, long rides used to be a pain (literally), but now? Not anymore! These babies have made sure that discomfort is a thing of the past; every ride now feels like floating on clouds. And don't even get me started on how much more enjoyable my rides have become since installing them! There’s just something about having such comfy grips that makes every journey so much more fun than before - whether it's cycling through city streets or taking an adventurous trip down some rugged trails. The best part? Despite all this awesomeness packed into one product, they still manage to look super sleek and stylish on any bike frame – making not only our rides better but also adding a dash of coolness factor too! So yeah folks if you're looking for an upgrade that'll seriously up your biking game then look no further because these grips are where it’s at! Trust me once you try 'em out you’ll wonder why didn’t do it sooner. Happy riding y'all!
I'm not usually one for leaving reviews, but these handlebar grips deserve it. My hands no longer ache after long rides.
After trying out these silica gel grips, I can't imagine going back to my old ones The comfort level is unparalleled!
As an avid biker, I appreciate the quality of this product. It's a small change that makes a big difference in ride comfort.
👌 Perfect fit for my bike handles and super easy to install too! Love how they feel when gripping.
these have been great for my daily commutes - soft yet durable; really eases up the pressure on your palms.
Excellent grip, doesn’t slip even during heavy rain or sweaty palms 👍
A must-have upgrade for any cyclist looking to enhance their biking experience!