SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS and delivered within 1-3 business days.
*Due to high demand, sometimes items may not be readily available from the US warehouse, when this happens, they may be shipped from our warehouse overseas and may take up to 5-20 business days to arrive.
Packages to be delivered to other countries are shipped from our warehouse in China.
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of theluxtrend.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of theluxtrend.com.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
EASY RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This is really nice quality and it's battery operated. If you're not looking for a battery-operated one or prefer something with USB, this one might not be for you. I have so many USB devices that it's a hassle to keep them all charged, so I prefer this battery-powered one. We keep lots of batteries around for gaming items, so that's not an issue. However, they do take four batteries each, which is quite a lot, so keep that in mind. Besides that, they would make a really cute Christmas gift, they work well, and come with an adorable stand.
Perfect, great grinder, practical and comfortable. It has an excellent design and style, plus it's made of solid material. It also has an adjustment for the pepper grind. Definitely going to buy another one for salt.
This salt grinder is lovely. Just one press of the button and your meal is seasoned. It even has an adjustment underneath to switch between coarse and fine grain.
Super cute! Bought it as a gift. Can't wait for her to open it. Might get myself some too.
I’m in love! This is perfect, super excited to use it.
Super cheap electric grinder, I use them every day. They are battery operated.
Can't wait to use this set. Coarse salt and peppercorn would be nice for the grinder.
We are in love with our salt and pepper grinders. They work flawlessly and offer so many options for coarseness.
Just what I wanted.
I love it. Looks fancy, easy to use, works great. No problems.
Works amazingly.
Very good, a gift for my sister.
They are beautiful, have lights, and work very well.
I want one for every spice now. It's so much easier to press the button than to open the lid and shake. It's next-level convenience :)
So easy to use, loved the design.
Very sleek, they also lock and have a view window to know when the product gets low.
Love it, works great.
Very convenient, can't wait to use this grinder in my kitchen.
Amazing, it works great and the price makes it even better. Super inexpensive.
These look elegant and expensive, but I haven’t tried them yet. Need to put batteries in too.
My mom loves this electric grinder 🥰.
Works amazingly well! Adjustable fineness, and it has a light. Just make sure you have 4 AAA batteries.
I love it!!
Just like the image, super functional.
EXCELLENT AND GOOD QUALITY!!! Really big and practical 😍😍😍
Good pepper grinder.
AMAZING!!! I’m totally in love with these and they’re really easy to use and function perfectly.
Excellent product for grinding coarse salt with just a button. The front opening fills with salt and has a secure transparent lid.
Very nice, looks just like the photograph.
So far, everything looks good.
Not too heavy. Perfect shape and size. Easy to use. I won't ever go back to normal shakers. And I love that you don't have to turn them over like with automatic ones. There's even a light!
Excellent product, grinds very well in different grains.
Great grinder, can't wait to use it. Really good quality.
Just tried it and it seems to work great. I used it for salt.
Very nice and practical. I recommend it.
Works perfectly and you can adjust the grind too.
Beautiful design, easy to fill thanks to the small transparent hatch on the front that lets you see the fill level.
It's very handy and also looks great. Looks just like in the picture.
Works perfectly, the grind can be adjusted very well!
Fits very well in my kitchen. Happy to recommend them. Thank you very much.
I am very satisfied with this product. It works perfectly.
So far, it's going well. It's well regulated.
Nice device. You just lightly fill it with pepper or salt. Changing the battery is easy too. It even has a light for seasoning meat and an adjustable grind degree (coarser/finer).
Lovely pepper grinder. Just one press and your meal is seasoned, with an adjustment underneath for coarse and fine grain.
Very nice. It works well.
Top product! The quality is really good!
These are good quality grinders. Thank you!
Works perfectly, it's beautiful and really good quality.
The product is exactly as advertised. Works perfectly.