SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS and delivered within 1-3 business days.
*Due to high demand, sometimes items may not be readily available from the US warehouse, when this happens, they may be shipped from our warehouse overseas and may take up to 5-20 business days to arrive.
Packages to be delivered to other countries are shipped from our warehouse in China.
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of theluxtrend.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of theluxtrend.com.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
EASY RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Absolutely phenomenal! I can't express enough how amazing these fins truly are. From the moment you slip them on, you'll notice an immediate difference in comfort is unparalleled. The fit is so snug and cozy, it almost feels as though the fins have been custom made specifically for your feet. One of my favorite features of these magnificent fins has to be their open heel design. This innovative aspect not only adds to the overall comfort but also makes swimming a dream-like experience. Whether you're exploring underwater caves or simply floating along with schools of fish while snorkeling, this design ensures that every kick propels you forward effortlessly. I've had the pleasure of using these fins for various water activities including both snorkeling and diving adventures. In each scenario, they've performed exceptionally well - making swimming feel like less of a strenuous activity and more like gliding through water with ease. Another impressive feature worth mentioning is their adjustability. With just a few simple adjustments, my husband was able to use them comfortably too! This means we no longer need multiple pairs cluttering up our storage space which is always appreciated! In terms of value for money, I wholeheartedly believe these fins are definitely worth every penny spent on them! Their superior quality combined with their versatility and comfortable fit make them an investment that any avid diver or snorkeler would be wise to consider. 😍
absolutely in love with these fins! i was skeptical at first but once i tried them on... wow!! super comfortable and easy to adjust. made my snorkeling experience 100 times better than before 🏊️🐠
absolutely smitten with these babies 😍 i had doubts at first but once i slipped them on... ultra comfy and simple to tweak took my snorkeling game up several notches
😊 Really impressed
These fins are a real treat! The open heel design makes them super comfortable.
Good
wow what an amazing pair of fins! the comfort level is off the charts
Finding these fins has been a blessing! The perfect fit, the open heel design for added comfort, and adjustability makes them an absolute steal. They've made swimming seem so effortless - definitely got my money's worth.
comfortable
Adjustable, comfortable, and making any water activity seem like a walk in the park!
They fit so well
sweet pair of flippers right here!
never thought i'd adore something as much as I do this pair 😘 whoa!! ultra-comfy plus simple adjustments have elevated my snorkeling game multiple levels higher 🌅🐙
Cozy
absolutely value for money