SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS and delivered within 1-3 business days.
*Due to high demand, sometimes items may not be readily available from the US warehouse, when this happens, they may be shipped from our warehouse overseas and may take up to 5-20 business days to arrive.
Packages to be delivered to other countries are shipped from our warehouse in China.
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of theluxtrend.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of theluxtrend.com.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
EASY RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Finally found a grip tape that really holds up! The texture is just right - not too rough, but enough to keep my racket steady. My badminton game has improved significantly!
As an avid tennis player, I've always struggled with maintaining a secure grip on my racket during intense matches. Enter this fantastic grip tape - it's been nothing short of miraculous! The texture is just right; not too harsh to cause discomfort but gritty enough to prevent any slipp. It's easy to apply and stays put for a good long while. Since using this tape, I've noticed a significant improvement in my control over the racket and consequently, my overall performance. This product has truly elevated my game without causing any blisters or discomfort that some other tapes tend to do.
Perfect for fishing rods, no more slippage issues. Quite impressed.
recommend
I've tried many types of tapes for my fishing rod but none have impressed me as much as this one. The anti-slip feature is excellent - no more losing control while casting or reeling in a catch! Plus, it feels good in the hand and doesn't cause any discomfort even after hours of use.
This tape has seriously improved my tennis game's stability and control.
who knew something as simple as this could make such a difference? it's super easy to apply and sticks well. haven't had any slippage issues since using it on my fishing rod.
This product has been an absolute revelation for my badminton games. The additional grip strength ensures that I can make those tricky shots without worrying about slippage. It’s also very durable - despite regular use, it still looks and feels like new!
I'm quite into angling and have tried numerous products to enhance the grip on my fishing rod – none have impressed me as much as this one! This anti-slip sports grip tape is incredibly user-friendly; it sticks well and doesn't come off even after hours spent by the water. And talk about comfort! No more sore hands after a day of casting out lines and reeling in catches. Plus, its excellent non-slip feature ensures better control of the rod which can make all the difference when you're trying reel in that big catch!
Superb
Exceptional grip, definitely enhanced my badminton performance. Totally worth it.
This tape is the real deal. It provides excellent grip without being abrasive or uncomfortable. A worthy addition to my tennis gear, I must say.
Just when I thought my tennis game was plateauing, this grip tape came along. It's easy to apply, comfortable to hold and provides a secure grip that has noticeably improved my performance. No more worries about the racket slipping out of sweaty hands during intense matches.