SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS and delivered within 1-3 business days.
*Due to high demand, sometimes items may not be readily available from the US warehouse, when this happens, they may be shipped from our warehouse overseas and may take up to 5-20 business days to arrive.
Packages to be delivered to other countries are shipped from our warehouse in China.
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of theluxtrend.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of theluxtrend.com.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
EASY RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I recently purchased this mini fan for my daily commute. Living in a bustling city where public transportation can be stiflingly hot, having this portable cooling device has made my journey much more bearable. The design is not only cute but also ergonomic, fitting comfortably in my hand or bag without adding extra weight. What impresses me the most is its powerful airflow despite being so compact – it really packs a punch! The USB charging feature means I can easily recharge it at work or home without worrying about batteries running out. My colleagues have even started borrowing it during our lunch breaks because they love how effective and convenient it is.
I cannot express how much this little fan has improved my daily life. Living in a hot and humid climate, staying cool is always a challenge. This handheld device is not only incredibly cute but also extremely powerful for its size. The USB charging feature makes it convenient to recharge anywhere, whether at home or on-the-go. I’ve used it during outdoor events, while commuting, and even at my desk during work hours. It’s lightweight and fits perfectly into my bag without taking up too much space. The battery lasts surprisingly long after each charge – sometimes almost the entire day! My kids adore it too; they argue over who gets to use it next because of its fun design.
Great little gadget for office use. Quiet but effective!
This little fan is absolutely adorable! It's perfect for those hot summer days when you're on go. I love compact it is, fitting easily into my purse. The battery life is impressive too – it lasts much longer than I expected. Highly recommend!
🌟 What a lifesaver! As someone who commutes daily, this tiny gadget has been a game changer. It’s lightweight and powerful enough to keep me cool on crowded trains.
Bought this as a gift for my wife; she loves how compact yet powerful it's.
My daughter loves her new mini fan! She takes it everywhere with her, from school to soccer practice. It’s cute and functional – what more could you ask for?
Bought this as a gift for my wife, and she can't stop raving about it. It's small but mighty, providing just the right amount of breeze without being noisy.
Just got back from an outdoor festival where this fan was an absolute must-have. Kept me cool all day long despite the heatwave we were experiencing.
I never thought I'd be so excited about such a small device! Perfectly fits in my hand and provides a refreshing breeze whenever needed.
If you’re looking for something that combines cuteness with functionality, look no further! This handheld fan does its job perfectly while adding some fun to your day 😁
As someone who works outside most of the time, having this portable fan has made my job so much more bearable during hot weather conditions.
Very impressed by its performance!
I bought one each myself & husband—we both use them regularly now whether home or out running errands
This mini USB-powered wonder has become indispensable during our family outings at theme parks—keeps everyone happy & comfortable!
I bought one each myself & husband—we both use them regularly now whether home or out running errands
The ease charging via usb makes super convenient especially travel purposes since don’t worry batteries anymore!
Amazing product!! Fits perfectly pocket handbag making easy carry around wherever need extra cooling boost 😊😊😊!!! Great purchase overall definitely worth every penny spent ! 💖💖💖!!!!
This mini fan is a lifesaver during the hot summer months! I carry it in my purse everywhere I go. It’s compact, lightweight, and surprisingly powerful. The USB charging feature is super convenient – no more worrying about batteries. Highly recommend for anyone needing a portable cooling solution.
As someone who works outdoors frequently, this handheld fan has been an absolute game-changer. It provides just the right amount of breeze to keep me cool without being too noisy or cumbersome to carry around. Plus, its cute design always gets compliments from my coworkers!
🌟 What can I say? This little gadget packs quite a punch! Perfect for those sweltering days when you need some relief on-the-go. Fits easily into my handbag and lasts all day with just one charge.
My daughter loves her new mini fan so much that she takes it everywhere – school, soccer practice, even sleepovers at friends' houses! It's adorable and functional; couldn't ask for anything better.
10/10
The design is adorable, and it's so practical—I can't imagine going without it now.
This tiny device packs quite the punch! Love that I can recharge it anywhere with USB.