SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS and delivered within 1-3 business days.
*Due to high demand, sometimes items may not be readily available from the US warehouse, when this happens, they may be shipped from our warehouse overseas and may take up to 5-20 business days to arrive.
Packages to be delivered to other countries are shipped from our warehouse in China.
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of theluxtrend.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of theluxtrend.com.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
EASY RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
well worth the money, 100% really love it, a lot bigger in person , very nice! thank you😁
Extraordinary product, and it links well to the cell phone, if it brings remote control too, I have nothing but thank and congratulate the supplier !!!
What a cool gadget! I got this for my husband as he is a tech geek, it flashes to music and clapping. The kids really like it too!
bought this as a gift so I am unsure how it works, but it looks nice.
Very good article, the photos don't give it merit of how it really looks. It weighs nothing. Very happy with the purchase.
well worth the money, beautiful so elegant
Made a great birthday gift for my wife ❤️
Its so awesome! Plan on buying at least 1 more for my mom, she loved it!
beautiful and intricate light.
just love the colors and brightness but I would absolutely love it if they came in bigger sizes
Beautiful and so elegant, highly recommended, Amazing!!! Would buy again!!!
these make a fantastic gift i love them so much !!!
The photo does not do it justice. My husband thought it was awesome and once you download the app for your phone there is so much more you can do. Great product.,, pleasantly surprised, better than expected
Super cute!!! Lots of patterns.
this thing makes my desk look Interstellar
stunning. infinity visual. remote allows all modes/speeds/hues
well worth the money, beautiful, lots of surprise feature inside and with the app too, holy moly!! Fascinating to look at, perfect as described.
A TON of fun and totally worth it. Look it's not the most robust construction, don't even know if it weighs as much as the box it came in in the bag, but works and looks great. Remote works fine as well as the app. Lots of patterns and responds to sound as advertised - mic in cord or on phone as long as app is open. The panels warp in a bit but that's only visible when it's not on so not too bad. Everyone who's seen it wants one. While it's not the super de dooper "official" version that's much larger and of premier materials it's big enough for me.
This thing is Amazing! Just as pictured, very impressed!, well worth the money
useful.,good quality, awesome little lamp
100% really love it,. No need to take pictures because it is exactly what you see in the pictures and This little light is amazing I'm not lying I live in Colorado and this is a very cool thing I'm going to use it for my musical performances what excellent little light very very cool I'm going to be buying more
love it
super cool I love it the remote is great.
This thing is so cool, it has far exceeded my expectations. There are a bunch of different light patterns (48!) that it can automatically cycle through to keep things interesting, or you can pick your favorite, plus constant single-color modes. It can also sync to music, but I haven't tried that yet.
Better than I expected
perfect as described. the coolest thing is that you can link several together and control them simultaneously! can't wait until I get a few more
awesome little lamp
It is bright and works amazingly. Unfortunately the lights don’t follow through all the edges as I had thought but it’s still great.