SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS and delivered within 1-3 business days.
*Due to high demand, sometimes items may not be readily available from the US warehouse, when this happens, they may be shipped from our warehouse overseas and may take up to 5-20 business days to arrive.
Packages to be delivered to other countries are shipped from our warehouse in China.
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of theluxtrend.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of theluxtrend.com.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
EASY RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I've been hunting for the perfect ring to wear on special occasions and this hammered gold piece is it! The gold gives off such a luxurious shine. It sturdy but not heavy - you can tell it's made from quality stainless steel. Plus, it hasn't left any green marks on my finger like some other rings do. A definite must-have in every jewelry collection!
Good quality and especially the color I like very much I recommend
My friends can't stop complimenting me on this ring! It's a statement piece for sure, but it doesn't feel too flashy or overbearing. I love how versatile it is - perfect for both everyday wear and special occasions.
I was quite impressed by this ring’s details. Everything screams high-quality workmanship! Its stainless steel body ensures durability while maintaining a comfortable weight which makes wearing it all day long possible without any discomfort.
I'm in love with this ring! It's so comfortable to wear and the shine is simply mesmerizing.
A perfect blend of elegance and durability. This piece has become my go-to accessory for every occasion!
nice
This ring has become my favorite accessory! 😍 I'm usually pretty picky about jewelry, but this one caught my eye right away with its elegant design. And even though it looks substantial, it feels light as a feather on my hand.
The design, quality, fit - everything about this ring exceeded my expectations. A great investment indeed!
I bought this stunning piece for my husband as an anniversary present and he absolutely loves it! He says the fit is perfect and comfortable enough for daily wear.It suits his style perfectly.
Nice but not as nice as in the picture, smaller, maybe I thought it was bigger
Very cute ring
For anyone who appreciates fine jewelry, you won't be disappointed by this stunning ring. Its craftsmanship is top-notch.
Wow...just wow! This little treasure sparkles in such an understated yet captivating way thanks to that gorgeous Gold finish. I find myself admiring it throughout the day 🕊️ The Hammered detail just adds that extra touch of uniqueness making sure no two rings are alike 💖
Love the ring! It’s very nice, just how I pictured it in my head, it’s exactly how it shows in the picture
beautiful!!! It looks even better in person than in the pictures! I like it! thank you!