SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS and delivered within 1-3 business days.
*Due to high demand, sometimes items may not be readily available from the US warehouse, when this happens, they may be shipped from our warehouse overseas and may take up to 5-20 business days to arrive.
Packages to be delivered to other countries are shipped from our warehouse in China.
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of theluxtrend.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of theluxtrend.com.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
EASY RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
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My plants seem healthier since using these perfectly formed soil blocks from this handheld tool. Highly recommend it!
Just got into gardening during quarantine and was looking for ways to make things easier - stumbled upon this nifty little gadget online and decided to give it a go...BEST DECISION EVER!! 👏 Not only does this thing save me time by simplifying the process of preparing soil blocks for seedlings, but also keeps everything neat and tidy (no more dirt everywhere!). Highly recommend!
This handheld tool? Absolute lifesaver! As someone who’s always had a green thumb but not much patience 😅 , prepping soil blocks used to be such a chore… But now? It’s quick, effortless AND fun thanks to this amazing product. The construction is solid too – feels like it’ll stand up well even after years of use.
If you're serious about your garden then you need one of these handy tools ASAP! Since using mine regularly over the past few months I've noticed that my plants seem healthier than ever before - they really do thrive better when planted in these perfectly formed soil blocks. And let's not forget how easy it is now - no mess or fuss involved at all anymore 💚🌿
Who knew a handheld tool could make such a difference? My seedlings are thriving and I've cut my planting time in half!
A must for any gardener! This tool has made planting season an absolute breeze. 🍃
I'm all about efficiency and this product delivers. It creates perfect soil blocks every time - no more mess or wasted time!
I'm an avid gardener, but as I've gotten older, my arthritis started getting in the way of my passion... until I found this handheld device! It makes creating blocks for seedlings a breeze - no more struggling or pain in my hands. Plus, it's lightweight yet sturdy; you can tell it's built to last! A must-have for any gardening enthusiast.
works nice
This soil block maker is the best thing that's happened to my garden. It's convenient, effective, and so easy to use.
The design of this block maker is genius! Lightweight yet sturdy, it’s become an essential part of my gardening routine.
Great product! Makes preparing soil blocks for seedlings quick and effortless – definitely worth the investment.
No more hand strain thanks to this amazing device. Creating blocks for seedling is now pain-free and efficient.
Seriously impressed with how well-built this block maker is - feels like it will last many seasons. A great addition to any garden shed!