SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS and delivered within 1-3 business days.
*Due to high demand, sometimes items may not be readily available from the US warehouse, when this happens, they may be shipped from our warehouse overseas and may take up to 5-20 business days to arrive.
Packages to be delivered to other countries are shipped from our warehouse in China.
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of theluxtrend.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of theluxtrend.com.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
EASY RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I recently purchased this product for my daughter's birthday and she adores it! The quality of the pictures is high. Each photo is clear and vibrant. The protective case that came with it has already demonstrated its value too. On the first day my daughter accidentally dropped the device twice - thankfully without any damage thanks this case. Also I no longer have to hand over my own expensive phone whenever she wants to take pictures. This not only protects my personal device but also allows her to explore her creativity independently. Purchasing this item has been a win-win! My daughter gets a way for creative expression while simultaneously learning responsibility for taking care of valuable items, I get reassurance knowing both our devices are safe from harm.
🌟 Absolutely love this little camera! My daughter takes it everywhere with her. The silicone case is a lifesaver for those inevitable drops and tumbles. Highly recommend for any parent looking to foster creativity in their kiddos.
arrived quickly. everything works fine.
The silicone case on this thing is awesome - protects the camera from all sorts of toddler-induced mayhem!
Bought this digital camera as a gift for our granddaughter and we couldn't be happier with the purchase 😊 It's easy to use, durable thanks to its silicone case, and delivers great HD photos that she loves sharing with us.
Got this for my niece and she's over the moon! The silicone case is perfect for his little hands. Great buy!
The best part about this camera? No more handing over my phone so the kids can snap pics! They're happy, I'm relieved 🙌
My daughter loves taking her own photos, and I love it's durable.
Impressed with this kid-friendly camera. It’s easy to use, and takes good quality pictures 😊
Bought this as a gift for my god daughter - she absolutely adores it! She can take real photos just like mum and dad now.
I got two of these cameras: one each for my twins. They are always excited to show me their shots at the end of day 😍
My niece loves her new gadget – she feels like such a grown-up with her own digital camera! Totally worth every penny spent.
Got this for my little one and it's been a hit! The silicone case is a smart addition. Highly recommended!
This camera is perfect for kids! My son loves taking his own photos, and I love the durability of it.
recommend