SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS and delivered within 1-3 business days.
*Due to high demand, sometimes items may not be readily available from the US warehouse, when this happens, they may be shipped from our warehouse overseas and may take up to 5-20 business days to arrive.
Packages to be delivered to other countries are shipped from our warehouse in China.
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of theluxtrend.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of theluxtrend.com.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
EASY RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
On my relentless quest for the ultimate wireless earphones, I reckon I've hit the jackpot. What made me sit up and take notice their sound quality - it's off-the-charts! Every note rings out clear as a bell, every beat is sharp and defined; you'd swear you were front row at a live gig. The noise cancellation feature? Total gamechanger. Whether I'm caught in a noisy hubbub or just trying to drown out distractions at home, these bad boys are like an island of tranquility in the midst of bedlam. But what really sets these babies apart from all those other wannabes on the market is their touch controls - they're super responsive and so intuitive to use; it’s like second nature. You want to crank up your tunes or skip tracks? No sweat – everything feels smooth as butter. And let's talk comfort because boy oh boy are these snug! You can rock them for hours on end without even a hint of discomfort making jamming out to music or taking calls pure bliss. And here's another sweet deal: Bluetooth 5.3 connectivity coupled with killer battery life means no more wrestling with annoying wires ever again! These earphones have seriously taken my audio experience from zero to hero.
These earphones are simply the best! The sound quality is top-notch, and with noise cancellation, I can fully immerse myself in my music. Plus, touch control makes it super easy to adjust volume or change songs. 🎶👍
loving these wireless earphones so much!! they pair up quickly with and the battery life is impressive too...🙌
recommend
I've been using these earphones for a couple of weeks now and I'm really by their high fidelity sound. It's like a concert right in your ears! Also, the touch controls are very responsive which adds to its convenience.
cool
Beautiful, easy to use, good sound
convenient! 👍
these gems have become my go-to device when i need some quiet time...the noise cancellation works like magic and the audio quality? simply amazing!
so handy!
they connect super fast, the battery life doesn't disappoint...finally said goodbye to those annoying wires
Touch control is so responsive, making song changes a breeze. Top-notch audio too!
The noise-cancellation on these little beauties is nothing short of amazing – it’s perfect when you need some peace in noisy surroundings or simply want to block out distractions at home. They're also incredibly comfortable even after hours of use 😊
Impressive
Superb sound quality and noise cancellation, it's like a personal concert!
these tiny wonders have quickly become my favorite companion when i crave silence...the noise cancellation works flawlessly and as for audio quality? absolutely top-tier!
ok
amazing earphones with long battery life
Satisfactory