SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS and delivered within 1-3 business days.
*Due to high demand, sometimes items may not be readily available from the US warehouse, when this happens, they may be shipped from our warehouse overseas and may take up to 5-20 business days to arrive.
Packages to be delivered to other countries are shipped from our warehouse in China.
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of theluxtrend.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of theluxtrend.com.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
EASY RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I've gotta say, it's just perfect for my daily workouts! You know how important hydration is when you're sweating it out and this bottle has got my back. First off, its lightweight nature is such a relief. There's no extra burden to carry around during those intense sessions. It feels like it barely adds any weight to my gym bag or even when I'm holding it mid-workout. So yeah, if you're all about that hassle-free life just like me, then this one’s definitely worth considering. Another thing that makes this bottle stand out from the rest of the pack is how easy it is to carry around. The design must have been well-thought-out because handling it during exercise sessions has never felt more convenient. It fits perfectly in most cup holders too which means less worry about spills while driving. But here comes the best part – no leaks! Trust me on this one; there are countless bottles out there claiming they don't leak but only end up disappointing us right? But with this baby right here? Not a single drop wasted or leaked - ever! This feature alone makes the purchase totally worth every penny spent. Highly recommend giving this bottle a shot especially if your workouts are as hardcore as mine 🏋️♀️💦 You won't regret making space for it in your gym essentials kit!
no leaks no worries. finally a bottle that keeps up with me on the trail and in the gym. plus it’s super sturdy so i don’t have to be gentle with it.
recommend
I gotta say, this thing has become my companion! Fits nicely in my car's cup holder, doesn't sweat all over my paperwork at the office... Not a single drop leaked since day one. 👌🚗
Love it! Perfect size, leak-proof and easy to clean!
ok
Finally found a bottle that doesn’t disappoint. Zero leaks!
wow!! what an amazing find!!! always hated carrying water because of leakage issues but not anymore..this bottle holds up well even when tossed around in my bag..!! 😊🎒💧
Highly recommended!
solid
A must-have! No spills, even during intense workouts.
satisfactory
Great quality product