SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS and delivered within 1-3 business days.
*Due to high demand, sometimes items may not be readily available from the US warehouse, when this happens, they may be shipped from our warehouse overseas and may take up to 5-20 business days to arrive.
Packages to be delivered to other countries are shipped from our warehouse in China.
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of theluxtrend.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of theluxtrend.com.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
EASY RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
🍊💖I must admit, I never once imagined that a simple collar could transform my pet's look in such an adorable way! It truly is as if my tiny bundle of joy has donned an orange slice around her neck. The vibrant color and unique design make it stand out, adding to her overall cuteness quotient. The collar isn't just about aesthetics though. One of its primary functions is to offer protection for her delicate neck area. This feature ensures that she remains safe while wearing it, making me feel more at ease whenever she has the collar on. What makes this product even better is how well-received it was by my furry friend herself. Pets can often be fussy or uncomfortable with new accessories but not in this case - she seems to absolutely love wearing it! Her comfort level further reassures me that this purchase was indeed a good choice. We're totally loving it! 🍊💖
💖💖Who knew a simple accessory could transform my pet into such an adorable sight? The vibrant color adds to her charm while ensuring safety at the same time. She loves wearing it which reassures me that I made a good choice 💖💖.
got this for my cat i'm really impressed. super protective yet comfy on his neck. plus he looks so cute in it, like he's sporting a mini fruit necklace.
Protective and stylish!
cute
Absolutely love this unique collar!
cool 😻