SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS and delivered within 1-3 business days.
*Due to high demand, sometimes items may not be readily available from the US warehouse, when this happens, they may be shipped from our warehouse overseas and may take up to 5-20 business days to arrive.
Packages to be delivered to other countries are shipped from our warehouse in China.
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of theluxtrend.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of theluxtrend.com.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
EASY RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I recently purchased this portable mini air conditioner, and it has truly been a lifesaver. As someone who lives in an older home without central air conditioning, the weather can be absolutely brutal. The heat and humidity make it nearly impossible to get comfortable, let alone sleep through the night. This little has changed all that for me. First of all, it's incredibly easy to use. You just fill the tank with water, plug it into a USB port or power bank, and turn it on. Within minutes, you start feeling a cool breeze that is surprisingly powerful given its size. It's also very quiet – much quieter than a traditional fan – so I can keep it running while I'm working from home or even when I'm on Zoom calls without any disruption. What really impressed me was how effective it is at cooling down my personal space. I've tried other portable fans before but none have come close to providing the level of comfort this one does. It creates a nice cool mist that not only lowers the temperature but also adds some much-needed moisture back into the dry summer air. Another big plus is its portability and compact design; it's small enough to fit easily on my desk or bedside table yet powerful enough to make a noticeable difference in room temperature within minutes!
This nifty gadget saved us on vacation trip!
Perfect for my desk at work. Quiet and efficient – it makes those long summer days much more bearable.
I was initially skeptical about how effective this would be but wow does it deliver.It’s become essential part daily routine especially evenings winding down after long day work feeling refreshed !
I can't believe how much this little gadget has improved my life! Living in a small apartment with no air conditioning was unbearable, but now I can stay cool and comfortable wherever I go. The USB charging feature is super convenient too! 🌬️
This portable mini cooler is an absolute game-changer for me. As someone who works from home, having a personal cooling device on my desk keeps me focused and refreshed throughout the day. It's quiet enough that it doesn't disrupt my calls either.
I'm so impressed by how effective this tiny air conditioner is. It fits perfectly in my bag, making it ideal for travel or just moving around the house.
What a fantastic product! I've been using it during hot yoga sessions at home, and it's made such a difference.
My office gets incredibly stuffy in the summer months, but since getting this portable cooler, I've noticed a huge improvement in comfort levels. It's lightweight and doesn't take up much space on my desk.
This gadget has been amazing for camping trips. Just charge it beforehand & enjoy hours of cooling under the sun!🌞🏕️
This little device has been great company during camping trips where electric outlets are scarce. Just charge beforehand & enjoy hours of cooling bliss under nature’s sun! Highly recommend outdoor enthusiasts give one try themselves. Worth every penny spent💸!!
The size might fool anyone thinking otherwise until they experience firsthand its mighty performance capabilities!! If looking something affordable yet efficient handling heat waves effortlessly look further than investing today won’t regret decision ever again!! #HappyCustomer 😊👍🏻❤️!!!
This portable mini cooler is a must-have for anyone who hates the heat. I use it while working from home, and it's made such a difference in my comfort level. It's quiet, efficient, and easy to set up.
The size might be small, but its cooling power is impressive!! If you need something affordable yet effective, look no further!!!😊👍🏻❤️!!!
I've been using this little conditioner during my outdoor workouts, and it's fantastic! It keeps me cool without being too bulky or heavy to carry around. The USB charging feature is super convenient as well.
I'm so glad I bought this mini cooler!
What an amazing product! It's perfect for those hot nights when you just can't seem to cool down. The misting feature adds moisture back into the air which really helps with dry skin too!
This device has been lifesaver during camping trips!!Just charge beforehand & enjoy hours cooling bliss under nature’s sun!!💚🌞 Highly recommend !!!!!!
The size might fool anyone thinking otherwise until they experience firsthand its mighty performance capabilities!! If looking something affordable yet efficient handling heat waves effortlessly look further than investing today won’t regret decision ever again!!!👍🏻
This mini cooler is a lifesaver during hot days. It's compact, easy to use, and provides instant relief from the heat.
I love how portable this little device is! It fits perfectly in my bag and keeps me cool wherever I go. 🌬️
Great product! The USB charging feature is super convenient, especially when I'm on the move.