SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS and delivered within 1-3 business days.
*Due to high demand, sometimes items may not be readily available from the US warehouse, when this happens, they may be shipped from our warehouse overseas and may take up to 5-20 business days to arrive.
Packages to be delivered to other countries are shipped from our warehouse in China.
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of theluxtrend.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of theluxtrend.com.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
EASY RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
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The battery life of this handheld fan is fantastic! One charge lasts me all day long.
Great gadget! it’s a lifesaver during warm months or when travelling in hot climates! Its compact size makes it easy to pack away in luggage or carry-on bags too - making sure you never have to face uncomfortable weather conditions without your trusty cooling device by your side!
I must admit that initially, buying this tiny fan felt like an impulsive purchase. But now, I can't imagine going through a hot summer day without it! It's incredibly portable and lightweight, making it easy to carry around wherever you go. Despite its small size, the cooling power is impressive - providing instant relief from the heat whenever needed. The battery life also deserves a mention; with just one full charge, this little device keeps me cool all day long!
I absolutely love this mini fan! It's so compact and portable, I can take it anywhere with me. The power it packs despite its small size is impressive. Truly a fantastic purchase! 💖🌬️
I love this handheld fan - it's small but mighty. Keeps me cool wherever I am!
This handheld fan is my new best friend! Its lightweight design makes carrying it around a breeze (pun intended). the battery life is surprisingly long-lasting.
The perfect solution to those stuffy office days or overheated public transport journeys - this little gadget has been a lifesaver for me! Small but mighty, don't underestimate its cooling capabilities!
The beauty of living in tropical climates comes with one major downside—the unbearable heat. Thankfully, this handheld fan has been my savior on numerous occasions. I love that it's small enough to fit in my bag but powerful enough to combat the intense tropical heat. The adjustable speeds are an added bonus, allowing me to control how much of a breeze I want at any given time.
Portable and super effective at combating hot weather - what more could you ask for?
This handheld fan is truly amazing! Its sleek design makes carrying it around not only convenient but stylish too (never thought those words would apply for fans!). And let's talk about performance - despite its size, this thing can really blow some air! You get multiple speed options which means you can adjust according to your needs at any given moment – whether you want just slight breeze or full-on windstorm mode!
I bought this tiny fan on a whim and boy am I glad I did! It fits perfectly in my purse and provides instant relief from heat whenever needed. A must-have accessory for anyone who dislikes being sweaty.
This handheld device offers powerful wind speed that cools you down instantly.
My husband thought buying this was unnecessary... until he used it once on our camping trip last weekend 😂 Now we're fighting over who gets to use it more often!
Fantastic product with excellent performance!
Would highly recommend getting one if you live somewhere warm like me!
If there’s one thing I hate, it’s feeling hot and stuffy. But thanks to this portable fan, I can stay cool wherever I go – even in the most crowded places.
It's compact, efficient, and does exactly what you need it to do - keep you cool! The battery life is also impressive; it lasts me an entire day at work without needing a recharge.
This mini-fan has become my go-to gadget during heatwaves 🔥
This handheld fan has been my saving grace during power outages. It's small enough to carry around but powerful enough to make a difference. A+ product!
I've tried many mini fans over the years but none have impressed me as much as this one. It's lightweight yet sturdy and provides just the right amount of breeze on those sweltering days 🌞
Good value for money!
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A lifesaver on long commutes or when travelling in warm climates 🚆 Its compact size makes it easy to pack away in luggage or carry-on bags too!
This portable has been an absolute game-changer during heatwaves. Highly recommend!
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This mini fan is a lifesaver during the summer months! Compact and powerful, it's perfect for on-the-go use.
Terrific little gadget! Despite its size, it packs quite a punch in terms of wind power.