SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS and delivered within 1-3 business days.
*Due to high demand, sometimes items may not be readily available from the US warehouse, when this happens, they may be shipped from our warehouse overseas and may take up to 5-20 business days to arrive.
Packages to be delivered to other countries are shipped from our warehouse in China.
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of theluxtrend.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of theluxtrend.com.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
EASY RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
So, I've been rockin' this speaker during my outdoor workout sessions and let me tell you, it's an absolute monster! The sound quality? Off the charts. It doesn't matter if I'm in a wide-open field or a tight-knit park, it fills up every inch of space with crystal clear tunes. You know that feeling when your favorite jam comes on and you just have to move? Yeah, this speaker delivers that sensation times ten. Every beat hits hard; every note is crisp as morning air. This little bad boy has turned my workouts into mini concerts - no tickets needed! And don't even get me started on the light feature. At first glance, you might think it's just a gimmick but trust me; it adds a whole new level of fun to my routine. Whether I'm doing burpees at dawn or crunches at twilight, that light keeps the vibe alive and kicking. I mean who needs a gym when you've got this beast pumping out killer beats under starlight? It’s like having your own personal DJ spinning tracks while Mother Nature provides the backdrop – talk about epic! Honestly speaking though, I couldn’t be more stoked with this purchase! It’s one of those things where you didn’t realize how much better something could be until after experiencing it firsthand. From its superior sound quality to its funky light feature - everything about this speaker screams 'best buy'. If anyone ever asks for recommendations for an outdoor workout companion – guess what’ll top my list?
🎵😍 absolutely in love with this little gem of a speaker! great sound and the lights so cool, they make any gathering feel like a party. super portable too which makes it perfect for all my adventures. 🏞️🌈
This compact powerhouse has truly enhanced our family barbecues with its rich 25W stereo sound. The colourful light display is not only entertaining but also visually stunning - making every event special. A definite must-have for outdoor enthusiasts!
The sound is very clear, the LEDs are beautiful, it is very loud and I did not feel it distorted at maximum volume.
Super portable
The sound is incredible
Cool
those lights wow they add such good vibes...
Good
Absolutely smitten by this compact yet powerful speaker! Great audio output and the lights add an extra touch of magic to every event.
perfect
Loving it
just sitting back enjoying some smooth tunes on my new outdoor companion...the sound clarity is unreal..and those lights man they're such mood setters...ideal for beach outings or relaxed evenings at home
Good size and sound quality
Super💫
This small but mighty speaker has transformed our family gatherings with its rich sound. Plus, that vibrant light display - it's like having your own personal disco ball!
Portable, powerful, perfect!
Ok
I'm happy with it
this tiny beast packs quite a punch when it comes to delivering clear music...those lights wow they set such cool ambiance...exactly what i needed
Highly recommended
Colorful, good sound