SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS and delivered within 1-3 business days.
*Due to high demand, sometimes items may not be readily available from the US warehouse, when this happens, they may be shipped from our warehouse overseas and may take up to 5-20 business days to arrive.
Packages to be delivered to other countries are shipped from our warehouse in China.
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of theluxtrend.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of theluxtrend.com.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
EASY RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I must say, this portable neck fan has been nothing short of a revelation. In the midst of sweltering summer days, it's become my best. The 4-speed settings are an absolute godsend - they allow me to control just how much coolness I need at any given moment. Despite its lightweight design, it feels sturdy and well-built thanks to the metal brace feature which not only adds durability but also provides a snug fit around my neck without causing discomfort. It’s bladeless too which is fantastic as it keeps me cool without messing up my hair or posing any safety threats. And let's forget about its rechargeable nature – no more hunting for batteries or power outlets! This little gadget truly combines convenience with functionality.
Really impressed with this neck fan! It's comfortable to wear, surprisingly powerful, and holds charge well. Plus, being bladeless means I don't have to worry about safety issues.
This portable fan is simply brilliant! Wearing it around my neck feels comfortable, not heavy at all, and boy does it pack a punch in terms of power despite its size. The fact that it holds charge well means I can rely on it throughout the day without worrying about recharging constantly. And let's not forget - being bladeless takes away any potential hazards making this one safe device to use.
convenient
This little gadget is a lifesaver during hot summer days! The 4-speed settings are perfect for any situation, and it's so lightweight yet sturdy. Love the metal brace feature too!
no more feeling like i'm melting in the heat thanks to this nifty neck fan! absolutely love that it’sless which keeps me cool without messing up my hairdo or causing any safety concerns. plus, being rechargeable makes it super handy for on-the-go use – no need for batteries or power plugs!
No more sweaty discomfort, thanks to this bladeless and rechargeable neck fan.
no more sweaty necks for me thanks to this portable fan. love how its bladeless design keeps me cool without messing up my hair. rechargeable feature makes it super convenient.
Comfortable, powerful and safe - a reliable companion for hot days!
What a delightful little gadget this has turned out to be! It's been my constant companion during these scorching summer days. The 4-speed settings are just the right touch allowing me to adjust it as per my comfort level. It's so light yet robust and the metal brace adds an extra layer of durability. I’m really impressed with its performance and convenience.
A lifesaver in the heat, lightweight yet sturdy with adjustable speeds.
Who knew staying cool could be so simple? With this bladeless neck fan, I've kissed sweaty discomfort goodbye! Its compact size belies its powerful performance - the airflow is surprisingly strong and can be adjusted across four different speed settings depending on your needs. Being lightweight means I hardly notice wearing it throughout the day while going about my tasks unhindered by heat-induced fatigue anymore. What sets this apart from other fans though is its bladeless design – not only does it ensure that there are no safety concerns but also doesn’t disturb my hairstyle in any way! Plus, being rechargeable makes this device super convenient; no need for constant battery replacements or access to power sources.
Impressive
Bladeless design ensures safety while providing refreshing relief from the heat.