SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS and delivered within 1-3 business days.
*Due to high demand, sometimes items may not be readily available from the US warehouse, when this happens, they may be shipped from our warehouse overseas and may take up to 5-20 business days to arrive.
Packages to be delivered to other countries are shipped from our warehouse in China.
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of theluxtrend.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of theluxtrend.com.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
EASY RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I've been using this rechargeable camping fan for several months now and I'm absolutely thrilled with its performance! It’s lightweight yet robust build makes it easy to carry around while providing great air circulation inside my tent. But what truly sets this apart from other fans are its additional features- an impressively bright LED light which has made navigating around campsite after dark so much easier; plus having a power bank means I no longer have to worry about conserving battery life on my devices.
I love this camping fan! It's a game-changer for those hot summer nights in the tent The LED light is super bright and helpful when you're trying to find something in the dark. Highly recommend!
This rechargeable fan has made my outdoor adventures so much more comfortable. I can't believe how long the battery lasts! And having an extra source of lighting at night is such a bonus.
👍 What a fantastic device! This isn’t just your ordinary camping fan – it’s also got an LED light and even functions as a power bank. Perfect for all my wilderness trips. Love it!
Purchased this gem before our family camping trip last month and boy did it deliver! Kept us cool during the day, lit up our campsite at night, AND kept our phones charged throughout. A must-have for any camper.
As someone who camps frequently, this product is now on top of my essentials list. The fact that its rechargeable makes life so much easier out there in nature.
A lifesaver during those sweltering heatwaves while camping with friends last weekend 🏕️ The added benefit of charging your phone really sets this apart from other fans.
Super impressed with this rechargeable fan's performance - 10/10 would buy again!. Not only does it keep me cool but also comes handy when we need some extra light or charge our phones.
The best thing about summer camping trips now? This amazing little gadget right here- keeps me cool, lights up the area and keeps my phone alive! 🌟
Good
This device exceeded all my expectations - it's more than just a fan. It's also an excellent source of light and can charge your devices too!
The battery life on this thing is insane! I took it on a 3-day camping trip without having to recharge once. Plus, the LED lighting feature really came in handy.
Can't go camping without this anymore! This rechargeable fan with its powerful LED light makes night time outdoor activities so much easier 💡
As an avid camper, I appreciate how multifunctional yet compact this gadget is- provides cooling, illumination and acts as power bank too!
Absolutely love how portable yet powerful this product is – keeps you cool throughout those hot summer nights while providing plenty of light when needed.
A long-lasting battery life & super bright LED lights, not to mention being able to charge your phone...this little gem does it all 👏
Finally found what every camper needs - A reliable source of cool air during those warm nights, enough lighting for late-night chats or reading AND keeping our phones charged 🎉
With its impressive 10k mAh capacity, this rechargeable fan kept us comfortable during our entire weekend getaway in woods. And we never had to worry about running out of cell phone battery thanks to built-in power bank.
Definitely a camping essential!
This rechargeable fan has been an absolute lifesaver on my recent camping trips. The LED light is so useful when night falls and being able to charge my phone on-the-go is just the cherry on top! 🍒
I'm so impressed with this multi-functional gadget!