All orders can be canceled until they are processed and shipped or within 12 hours after ordering. If your order has been paid and you need to change or cancel it, please contact us within 12 hours.
Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer absolute satisfaction guarantees that ensure you’ll receive your item on time and as described.
Our highest priority is to make you happy, so everyone who shops on theluxtrend.com receives the following guarantees:
Full refunds are not available under the following circumstances:
All our products are backed with money back guarantee. Just send us a message on Contact Us page or contact us at support@theluxtrend.com.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense and the item must be new, unused and its original packaging.
Please contact us within 14 days of receiving the item and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
In case you receive a damaged or incorrect product, you are required to submit a photo or video evidence within 14 days of receiving the item.
If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
Missing order: In case a package is delivered (based on tracking number update) but you claim that you did not receive the item, you must submit a claim to the shipping carrier directly. The orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
