SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS and delivered within 1-3 business days.
*Due to high demand, sometimes items may not be readily available from the US warehouse, when this happens, they may be shipped from our warehouse overseas and may take up to 5-20 business days to arrive.
Packages to be delivered to other countries are shipped from our warehouse in China.
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of theluxtrend.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of theluxtrend.com.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
EASY RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I can't say enough good things about these multi-purpose kitchen tongs! Not only do they look stylish thanks to their sleek stainless-steel construction but also perform exceptionally well across various culinary tasks—from grilling outdoors to sautéing indoors; making them an essential tool in any home cook's arsenal. Furthermore, being easy-to-clean and space-efficient due to their clever locking mechanism adds further value into this already impressive product.
Wow, these tongs are a game-changer. They're super sturdy and durable - no bending or warping here! The grip is fantastic too, makes flipping burgers on the grill so much easier. A must-have for any kitchen enthusiast. 👍👍
These are the best kitchen tongs I've used so far - they make cooking so much easier!
It's hard not to gush over these fantastic stainless-steel kitchen utensils when they make your life so much easier! From turning delicate fish fillets without them breaking apart to retrieving hot corn cobs from boiling water—these sturdy yet nimble tongs have proven indispensable in my daily cooking routine. Not only do they perform admirably under heat and pressure but also retain their shiny appearance even after countless dishwasher cycles—a testament to their superior build quality.
No more burnt fingers while flipping burgers on the grill thanks to these long-handled beauties!
From flipping pancakes with precision at breakfast time or turning sausages on the grill without risking burns—to tossing salad leaves gently without bruising them; there’s hardly anything these versatile kitchen tongs can't do! Their robust stainless-steel construction promises longevity whereas their smart locking mechanism allows compact storage—an aspect especially crucial for those like myself who face constant battles against limited kitchen space.
I'm really impressed with these stainless steel tongs I bought recently. They’re incredibly handy for serving salad at family dinners and they clean up like a dream the dishwasher.
I am so glad I decided on getting these multi-purpose kitchen tongs; they’ve made such a positive difference in how I cook and serve meals at home. The sturdy build ensures durability while their ergonomic design makes them comfortable to handle even during prolonged use—a feature particularly appreciated during those marathon holiday cooking sessions! Plus, being dishwasher-safe means cleanup after is always hassle-free. In short: they’re practical, stylish, and built-to-last—what more could one ask for?
These multi-purpose kitchen tongs have been such an asset to my cooking routine! Their versatility has made them indispensable; from grilling steaks to tossing pasta, they handle it all effortlessly.
I love how solid these feel in my hand – there's no wobbling or looseness that you sometimes get with cheaper versions. And they look stylish too!
The locking mechanism on these tongs is so convenient! It keeps them neatly closed when not in use which saves drawer space – something always at a premium in my kitchen!
This pair of stainless steel kitchen tools has become one of my favorite utensils since buying it last month. The quality is top-notch and they've held up great even after multiple washes.
The length of the tongs is perfect - long enough to keep your hands safe from heat but still easy to maneuver around pots and pans.
The stainless steel design is not only practical but also adds a touch of elegance to my kitchen tools.
These are by far the best set of tongs I’ve ever owned! Not only do they work well, but their sleek design also adds a touch of elegance to our dining table during parties 🎉
Bought this as part of new gear for BBQ season coming up soon...and boy am I glad I did! These are some seriously robust yet lightweight utensils that make handling food over hot coals effortless 😄 I've been using these tongs daily for a few weeks now and they have definitely exceeded my expectations. The grip is excellent, the quality is commendable and they are so easy to clean!
The construction of these tongs feels very solid - no worries about them breaking or bending during use. Plus, stainless steel means no rusting which is always a bonus.
Bought this pair of multi-purpose kitchen tongs as a gift for my mom who loves cooking, she was thrilled with it! She says it’s user-friendly and has made her kitchen time much more efficient 💖
They really give off an air of professionalism in the kitchen!
I've found these to be incredibly useful when baking too - getting cookies out of the oven has never been easier or safer!
Absolutely love how versatile this utensil is; whether you’re grilling outdoors or sautéing veggies indoors, it never fails to deliver. Plus, the stainless steel design is a nice touch that adds an elegant feel.
These tongs are not just functional but also really stylish! They've become one of my favorite tools in the kitchen and I can't recommend them enough!
I love these tongs! They're sturdy, durable and handle heat like a champ. A+ purchase.