SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS and delivered within 1-3 business days.
*Due to high demand, sometimes items may not be readily available from the US warehouse, when this happens, they may be shipped from our warehouse overseas and may take up to 5-20 business days to arrive.
Packages to be delivered to other countries are shipped from our warehouse in China.
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of theluxtrend.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of theluxtrend.com.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
EASY RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I ordered the full size bed for my 15 year old boy. He LOVES his new bed! It came in a perfect condition. No scratches, or defects. The bed assembly guide is super easy to understand and follow! People who say they have problems have clearly never assembled a piece of furniture in their life or never made Lego! The package of screws had opened during transport so they were all mixed up, but that didnt stop me from identifying them clearly, because there are only 3 sizes. I saw comments that the bed was too low, if thats what youre looking for, a low bed, it serves its purpose well, but its not too low. There are two screw holes behind the backsplash to adjust the height a little. In the photo we put it at most. It all depends on the height of your mattress too. The only thing that didnt work is when you put the pallets with velcro in the middle of the bed, you can screw the boards on one side and in the middle only (on the iron bar), because the holes of screws on the opposite side do not line up with the holes on the wooden bar. But this in no way prevents the mattress from being placed on it securely, it only prevents the slats from moving underneath the mattress. The bed is super solid, of very good quality. The decor of my sons room still needs to be redone, but in short, I have a super happy boy who will be able to keep his bed for a long time, even when he leaves the house!
This bed is awesome! Put a sick mattress on it and haven’t slept this well since I was in the womb. There’s a little room underneath for long term seasonal storage if you need though very small. Be mindful. Keep sharp objects away from the upholstery as anyone could imagine. If you take care of your stuff it’ll take care of you. So take your time and put it together properly and like me you will slay in this room. This bed is very short so know the dimensions before you buy. It limits your choice of nightstands but with so many options nowadays it shouldn’t be a problem. I wouldn’t change a thing. The low bed makes my smaller room seem much more open than it is and not a single lady has stubbed their toes on this thing and if they did. It wouldn’t hurt ….or spoil the mood.
I love my bed me in my husband enjoy it every chance I get I’m in my bed relaxing
Bought 2 of same bed for new condo, built both on same day single handed. Easy clear instructions. Bed is solid and heavy, nice modern style. Good value. The only potential con is it is low to the ground.
Super easy to put together for someone with little building ability. Easy to follow instructions and access to videos online to assist. Took about 2 hours for one person taking his time to do it right the first time. The bed appeared to have been opened and attempt to put together before. The wrench was slightly stripped. Used my own wrench and had no problem. Very sturdy, good height and is totally as expected. Going to purchase another for my guest room.
I loved the bed it was easy to put together and it just amazing how it makes the room looks so much bigger
BEST BED FRAME EVER! I love it! I completely remodeled my room since my college had remote learning for the semester and this bed frame was best investment I made. Perfect for teenagers or college students who like a low sleek modern bed frame design.
Beautiful bed. Good quality. Soft and nice white leather material. Love it!
my daughter loves this bed. fits perfectly and matches her modern artistic theme.
It’s pretty good quality and shape. No problem with assembling. Just head board is too low. Really low. It should be twice higher.
At first, I was not so sure about this, but my husband really loved it. I will have to say I am super thankful I listen to him we love how sleek and modern and elegant the frame looks well worth every Penny!!!
I love how simple the assembly instructions were. Was simple to put together and came with hand tool although a power drill was easier to use to install. Thanks!
The modern design makes my bedroom look so chic!
Wow, just wow! 😍 This bed frame is not only practical but also adds an aesthetic touch to our room. It's ergonomic and adjustable which means maximum comfort for us. The padded platform is like icing on the cake.
This product has been a game-changer for me! 🌟 Its adjustability allows me to find the perfect position for reading at night or watching TV in bed - no more stiff necks or strained eyes.
My husband was always complaining about our old bed frame hurting his back. But ever since we got this new one, he's had nothing but praise for it!
I feel like I'm sleeping in luxury every night!
Who knew that changing your bed frame could improve your quality of life? Since getting this beauty, my nights are filled with uninterrupted sleep and sweet dreams.
Pure bliss!
It’s rare when you come across something that combines style, functionality, and comfort all together in one package - but this does exactly that 👏👏
Not only does it look great in my room decor-wise (modern yet cozy), but its ergonomic design has helped me get rid of my chronic back pain. I'm so thankful!
My daughter is in love with her new bed!!! Great purchase.
Highly recommend!
I was skeptical about buying a bed frame online, but this one exceeded all expectations! It's sturdy and incredibly comfortable. Plus, it looks fantastic in our room.
My wife and I are both thrilled with this purchase!
Finally found what we were looking for – something that’s easy-to-adjust, comfortable as well as aesthetically pleasing 🎉
Love how versatile and comfy it is!
We’ve had guests compliment us on how great their sleep was 👍 A real crowd-pleaser indeed.
This is hands down the best purchase I've made in a long time! It's incredibly comfortable and has helped me sleep better than ever. Plus, it looks great in my room.