SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS and delivered within 1-3 business days.
*Due to high demand, sometimes items may not be readily available from the US warehouse, when this happens, they may be shipped from our warehouse overseas and may take up to 5-20 business days to arrive.
Packages to be delivered to other countries are shipped from our warehouse in China.
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of theluxtrend.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of theluxtrend.com.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
EASY RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I've been using these ultra-light alloy pedals for a few weeks now and I'm genuinely. They're remarkably lightweight which makes pedaling less strenuous, but they don't compromise on strength or durability either. The quality of the alloy construction is evident and it's clear that these pedals are built to last. Every mountain biking trip has become more enjoyable since I made this upgrade.
absolutely love these pedals. they're ultra-light but super strong, perfect for my mountain biking adventures. the alloy construction is top-notch and they've really improved my ride experience.
As an avid mountain biker, I'm always on the lookout for gear that can improve my riding experience. These ultra-light alloy pedals have done just that and more. Their lightweight nature has made a noticeable difference in my pedaling - it's less strenuous now but still as effective, if not more so than before. The of these pedals is impressive too; despite their lightness, they're incredibly durable and built to withstand the rigors of off-road biking. What really stands out though is the quality of the alloy construction - you can tell from the first touch that these are high-quality pedals designed with serious bikers in mind. They've held up brilliantly thus far and show no signs of wear or tear even after several challenging rides. Overall, these pedals have significantly improved my mountain biking adventures by offering a perfect blend of weightlessness, strength, durability, and performance efficiency.
superb
A fantastic purchase! These lightweight alloy have transformed my mountain bike rides. Their strength and durability are impressive, providing a smooth and efficient pedaling performance every time.
These pedals are light yet robust, truly enhancing my biking experience.
These fantastic lightweight alloy pedals have truly enhanced my mountain bike rides! Not only do offer increased strength and durability compared to other models I've tried, but their design also ensures smooth, efficient pedaling every time. Despite being light as a feather, their robustness is impressive - you can tell just by holding them that they won't break easily. My cycling performance has significantly improved with this purchase!
Impressive strength and durability! Transformed my rides into smooth adventures.
durable