SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS and delivered within 1-3 business days.
*Due to high demand, sometimes items may not be readily available from the US warehouse, when this happens, they may be shipped from our warehouse overseas and may take up to 5-20 business days to arrive.
Packages to be delivered to other countries are shipped from our warehouse in China.
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of theluxtrend.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of theluxtrend.com.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
EASY RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Oh man, let me tell you about these headphones! They are like the stuff of dreams. I mean it, they're a real dream come true. The moment I put them on, my world was filled with music that was so clear and crisp it felt like being at a live concert. The sound quality is just out of this world. It's crystal clear - we're talking sparkling water kind of clarity here! Every beat, every strum, every note hits your ear in such high detail that you'd swear the band was playing right next to you. You can hear everything: from the bass thumping deep down in your chest to those sweet high notes that make your spine tingle. And then there's how they fit in my ears – oh boy! It’s as if they were custom made for me or something. They slide into place perfectly without any hassle and stay snug no matter what I'm doing - be it working out or just chilling on the couch. No more constantly adjusting 'em or worrying about them falling off mid-song! They sit comfortably too; no pinching or discomfort even after hours of use which is a big plus for someone like me who practically lives with their headphones on all day long! But wait up...there's more! These little wonders don't skimp on style either. Their sleek design turns heads wherever I go and adds an extra dash of coolness to my look. In short: these headphones? Absolutely ace👌! Stellar sound quality meets perfect fit wrapped up in one stylish package makes them worth every penny spent.
I'm loving these wireless buds, so convenient for my daily commute.
I was pleasantly surprised by the superior audio quality of these headphones considering their price point. Their design ensures a snug fit which means no discomfort even after prolonged use! The fact that they're wireless makes moving around while listening to music or taking calls super convenient.
Wireless freedom at its best! My workouts have never been this enjoyable!
The sound from these little gems is astonishingly good. They're also lightweight which makes them ideal for everyday use.
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I've been using these wireless Bluetooth headphones for a few weeks now and I'm absolutely with them. The sound quality is impressive, they fit comfortably in my ear, and the battery life is exceptional. It's soating not having to worry about tangled cords anymore.
Absolutely love how quickly they connect to my phone 📱 No fuss just pure enjoyment of music 🎵
If you're looking for high-quality in-ear headphones that offer excellent sound reproduction and comfort, look no further! These wireless wonders have exceeded all my expectations; from their quick charging time to their long-lasting battery life. A must-have accessory for any music lover out there!
👍👍👍
These headphones are amazing! They connect seamlessly to my device, providing me with crystal clear sound whenever I use them. No more struggling with wires or poor connections - it's just me and my music. Plus, they're super comfortable even after hours of usage!
highly recommend!!!!!
nice
These Bluetooth 5.3 In-Ear Headphones are an absolute steal! They deliver rich sounds that make every song feel like a live concert experience right inside your ears. Easy pairing process plus incredible battery life equals happiness!
i'm no audiophile but even i can tell that the sound quality of these headphones is amazing.
The combination of great sound quality, fast connectivity thanks to Bluetooth 5.3 technology and comfort makes these in-ear headphones stand out among others available on the market today! Not only do I enjoy listening to music without any interruptions but also appreciate how lightweight they are during workouts.
Very comfortable to wear, even for extended periods of time. Totally worth the price!
These headphones are a game changer! They're easy to pair and have excellent sound quality.
The Bluetooth 5.3 in these is just amazing, connects instantly and stays connected. Highly recommend!
These headphones have truly transformed my listening experience. The wireless feature is incredibly convenient and the sound quality is unparalleled. They fit comfortably in my ears, making them perfect for long commutes or workouts. I also appreciate the quick charging time and long-lasting battery life.