SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Packages to be delivered within the U.S. are shipped from our U.S. warehouse through USPS and delivered within 1-3 business days.
*Due to high demand, sometimes items may not be readily available from the US warehouse, when this happens, they may be shipped from our warehouse overseas and may take up to 5-20 business days to arrive.
Packages to be delivered to other countries are shipped from our warehouse in China.
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of theluxtrend.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of theluxtrend.com.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
EASY RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
After what felt like forever, I stumbled upon the ultimate partner for my travels. It's got a ton of room inside, letting me pack all my essentials and then some. But here's the kicker: despite its generous space, it’s still compact enough to slide right into carry-on without a hitch. One of the best about this bag has gotta be those separate compartments it features. They're perfect for keeping everything in their rightful place and avoiding that dreaded luggage chaos we've all experienced on trips before. Instead of having to rummage around aimlessly through overstuffed sections or deal with items getting squished together, each item gets its own little home within these compartments. Finding stuff becomes a breeze because everything is where you expect it to be - no more frantic searching for your phone charger at the bottom of your bag while boarding starts! Plus, if you’re anything like me and can't stand even a hint of disorganization when traveling (or frankly anytime), you'll appreciate how easy this makes packing up again after your trip. But wait there's more! Even though this travel buddy is super practical with its well-thought-out design and organization capabilities, it doesn’t compromise on style either. It looks sleek and trendy – something I'm not embarrassed to sling over my shoulder as I strut through airport terminals or city streets. So yeah, if you're tired of wrestling with uncooperative bags every time you hit the road (or sky), do yourself a favor by grabbing one these bad boys. Trust me; once you experience just how effortless traveling can become with this nifty piece by your side; there will be no turning back.
💖 Absolutely love this makeup bag! It's stylish and keeps all my cosmetics secure during travels. A must-have for any beauty enthusiast on-the-go!
i am so happy with this purchase. it fits all of my makeup essentials perfectly and i just adore how cute it looks. definitely a great buy 👍
No more digging through a jumbled mess of products... Everything stays neat and tidy thanks to the various pockets and compartments.
Got this as a gift for my wife - she says it's one of the best things I've ever given her (and I once gave her diamond earrings!). She loves that there's a place for everything, making traveling much less stressful.
this little wonder makes packing so much easier 🙌 no spills or breakages anymore because everything is tucked away safely 😊
With its ample space, thoughtful design, robust material – it’s nothing short of an essential travel gear for anyone who wants their cosmetic items well-organized while on move!